General Inquiries 

Please Contact: info@avanabrand.com  

Wholesale Inquiries 

For all U.S. & Canada wholesale inquiries please e-mail the following information:

Store Name:

Store Location:

City:

State:

Contact Name:

Contact Number:

Contact E-Mail:

To: sales@avanabrand.com

Return & Exchanges: 

RETURNS

Returns are accepted only under the following conditions: The return must be received by Avana within 30 days of purchase.  The returned item must have its original tags attached.  The returned item must be unworn and in new condition.  All returns are subject to a $5.00 restocking fee per package.

REFUNDS

After receiving the returned item, Avana will credit the customer's account for the original purchase price minus the $5.00 restocking fee. Avana will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Avana (see the Undeliverable Packages section below for details). Avana will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.

EXCHANGES

To exchange an item, the customer must return the unwanted item according to the return procedures listed below. 

AVANA RETURN INSTRUCTIONS:

Please mail item(s) along with short note with correction to be made too:

Avana Brand

8392 Rocky River Road

Harrisburg NC 28075

Once we receive customer returned merchandise we will immediately take care of corrections that need to be made. We will review your invoice and corrections you have given and will correct any errors made on our behalf. If at any time you are having trouble with your return, please send an email to info@avanabrand.com

Thank you!